At Dencity Hotel, we aim to provide a comfortable and hassle-free stay for all our guests. Below is a detailed guide to help you make the most of your time with us.

Check-In and Check-Out:

  • Check-In Time: From 2:00 PM
  • Check-Out Time: By 12:00 PM
  • Early check-in or late check-out is available upon request, subject to availability.

Guest Amenities:

  • Free Wi-Fi: Available throughout the hotel for your convenience.
  • Room Service: Enjoy meals and refreshments delivered to your room.
  • Daily Housekeeping: Rooms are cleaned and replenished with fresh linens and toiletries daily.
  • Laundry Services: Same-day laundry and ironing services are available upon request.
  • Complimentary Breakfast: Served in our restaurant each morning with a variety of options.
  • Secure Parking: Complimentary parking for guests.
  • Concierge Services: Our front desk is available 24/7 to assist with travel arrangements, local tours, and general inquiries.

Dining Options:

  • On-Site Restaurant: Serving a mix of local and international cuisines.
  • Special Requests: We cater to dietary restrictions such as vegetarian, vegan, or gluten-free. Please inform us in advance.

Safety and Security:

  • 24/7 surveillance and on-site security staff.
  • Safety deposit boxes are available in rooms or at the front desk.
  • Emergency contact numbers are provided in each room.

Local Attractions and Services:

  • Nearby Sites: Our concierge can assist with recommendations for cultural and natural attractions in Mandera.
  • Transportation Services: We can arrange taxis, car rentals, or airport transfers upon request.

Policies:

  • Cancellation Policy: Flexible policies available depending on your booking. Please check your reservation details.
  • No-Smoking Policy: All guest rooms are non-smoking. Dedicated smoking areas are available.
  • Child-Friendly: Children under 12 stay free when sharing a room with parents (cribs available upon request).
  • Pet Policy: Pets are not allowed.

Contact Information:

We are committed to ensuring your stay is as enjoyable and stress-free as possible. If there’s anything we can do to enhance your experience, please don’t hesitate to let us know!